Public sector IT leaders are increasingly looking to move to broader, all-encompassing platforms – and momentum is building for an Enterprise Service Management (ESM) platform as the solution.  

Code for America, a civic tech nonprofit, announced the second cohort of state and local partners for its Safety Net Innovation Lab. As part of the next cohort, Code for America will work with New York, New Mexico, Maryland, and the District of Columbia to “reimagine and rebuild the delivery of safety net benefits.”

While many industries continue to utilize virtual models of people and objects to mimic and predict the performance of their physical counterparts, a recent report from the Government Accountability Office (GAO) warns that some virtual models raise technical, privacy, security, and ethical challenges.

The North Carolina Board of Science, Technology, and Innovation announced it awarded 117 grants – worth a total of $4.95 million – to 101 North Carolina small businesses to advance innovative, next-generation technologies through the One North Carolina Small Business Program.

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North Dakota Information Technology (NDIT) launched the first-ever state-developed digital credential application on August 24, coined with the term “digital wallet.” According to the press release, it allows users to present their high school transcript digitally. Students can have all their degrees, certifications, badges, and skills located in one accessible and secure application. “These digital […]

The National Association of Counties (NACo) has released a new simplified guide that will help local officials understand the impact of technology by geographic area, with the theme of Geographic Information Systems (GIS). Some of the ways in which this new guide will help local officials include providing better insight on resident demographics, understanding economic […]

Connecticut has announced that it has created seven new technology education programs at its public and private colleges and universities to increase the state’s competitiveness of its postsecondary institutions.


As state and local governments look to modernize aging IT infrastructure and offer more self-service to residents in this digital age, it’s becoming clear that successful digital transformations rely on a solid IT Service Management (ITSM) foundation – a foundation that will form the backbone for a broader use of service management best practices. The combination of a clear ITIL framework and a flexible, no code, easy-to-use ITSM platform is essential for any organization striving to meet the needs of its end-users with both limited budgets and resources.

State and local government transportation authorities are experiencing a historic moment of change. After the pandemic decimated revenues for transit and transportation, state and local leaders now have a once-in-a-generation opportunity to invest in transportation, thanks to funding from the $1 trillion Infrastructure Investment and Jobs Act (IIJA).

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