IT service management teams in state and local government agencies are experiencing increased demands in rapidly changing environments that are growing more complex. MeriTalk recently sat down with Andrew Graf, chief product officer at TeamDynamix, to discuss the trends that have the greatest potential to overcome these IT service management challenges in 2024.
State and local governments are working through digital modernization roadmaps and turning to technology to improve the user experience. But with IT team resource constraints, budget issues, and ever-changing technology, working through modernization roadmaps while keeping the business of government running smoothly can be a challenge.
Delaware CIO Greg Lane brought his 30-plus year career at DuPont and its chemical business to Dover when Gov. John Carney appointed him as new state CIO and director of the Department of Technology and Information (DTI) last June.
Amaya Capellán was appointed new state CIO and deputy secretary for the Office of Information Technology (OIT) in the Commonwealth of Pennsylvania at the end of July 2023. The former vice president at Comcast, the telecommunications and media conglomerate, understands her charter – digital transformation. As described by her immediate boss, Secretary of Administration, Neil Weaver, Capellán’s extensive experience in the private-sector will do her well in her new position.
In this era of new government-wide digital transformation and legacy systems modernization, Louisiana CIO Dickie Howze is an old hand. More than half a decade ago, his Office of Technology Services (OTS) was responsible for an enterprise digital transformation plan for its citizen services.
James “Jim” Weaver began his state IT leadership role as chief technology officer (CTO) and deputy chief information officer (CIO) in Pennsylvania, followed by a very successful stint as CIO for the state of Washington, then was lured back east to North Carolina by Gov. Roy Cooper in 2021.
From laying cable throughout his college campus to heading up the state government’s information technology organization in New Mexico, state CIO Raja Sambandam has come a long way. However, he’s used to it.
State organizations are often confusing labyrinths – and difficult for laymen and even policy wonks to clearly understand – but in the case of Oregon state government IT functions the line of responsibility is clear with state Chief Information Officer (CIO) Terrence Woods reporting directly into Gov. Tina Koteck as a member of her cabinet.
Peter Romness is passionate about cybersecurity. He has been working with government customers for nearly 35 years and now, as cybersecurity principal in the CISO Advisor’s Office at Cisco, he focuses on protecting government networks from cyber threats. MeriTalk recently sat down with Romness to discuss how state and local governments and higher educational institutions are investing and gaining knowledge to guard against cyberattacks.
The Hawaii Department of Transportation (HDOT) has selected Aurigo Software for a multiyear contract that will help the department to streamline and modernize the state’s transportation planning process.