These days, it’s almost a given to assume that IT departments are understaffed and overextended. However, “it’s one thing to say we’re overworked—and it’s another to be able to illustrate this with concrete data,” said Lisa Faison, deputy CIO for the City of Goodyear, Arizona, municipal government. Having the data to back up this assertion […]

It’s no secret IT teams in the public sector are battling a variety of resource constraints due to accelerated digital transformation timelines, budget constraints and being understaffed. According to a survey from Gartner, there are a few barriers to deploying the types of emerging technology needed for digital transformation initiatives. These barriers include a lack of […]

One of the many advantages of using a platform like TeamDynamix  for service management is that it’s highly versatile. TeamDynamix integrates easily with other software, and users can build customized workflows and processes without needing any programming knowledge. In an age of digital transformation – this is especially important. As public sector organizations look to modernize […]

For state and local governments looking to improve service and project delivery while battling limited resources and tight budgets, a one-platform approach to managing services and projects could be the answer. Here’s why – by using a single platform for IT Service Management (ITSM) and Project Portfolio Management (PPM) you can better understand your resource capacity and […]

Digital transformation is revolutionizing how the public sector operates and delivers value to employees and citizens. By integrating digital technologies into all aspects of operations, state and local governments are changing the game. As business needs evolve, the role of Enterprise Service Management (ESM) is becoming increasingly important in supporting this digital transformation. With ESM […]

Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in the most efficient manner possible. Not only does this help with resource drain but streamlined processes and communication help keep everything running smoothly and projects on track for success. What […]

In an organization, IT is rarely the only group that offers services – whether to employees, customers or citizens – and state and local governments are no different. But not every group has an organized system for service requests – that’s where Enterprise Service Management (ESM) comes in. In most cases, groups or departments outside […]

City governments aren’t typically known for their speed of service – but that’s changing. There’s a growing interest amongst the public sector in IT self-service and the benefits it can provide, especially as more and more state and local governments invest in modernizing their service management and delivery. In IT, self-service is transforming the way organizations […]

Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes and technology. Business Systems Manager Dusty Borchardt said Oklahoma City has a top-notch IT team and well-defined processes, but the city government lacked an IT Service Management (ITSM) platform that would […]

As state and local governments kick off digital transformation initiatives, many find their existing IT Service Management (ITSM) tool presents a stumbling block. Fortunately, more modern, codeless ITSM platforms provide the necessary capabilities for success – combining Project Portfolio Management (PPM), Enterprise Service Management (ESM) as well as integration and automation (iPaaS) in one platform. […]

Public sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets, and fragmented processes can make it difficult for these organizations to provide the quality of service that is expected of them – especially in a digital age where many residents […]

State and local governments want to embrace cloud services for the cost savings, flexibility, scalability, security, and improved customer experiences that they can bring. But the cloud brings challenges that are directly related to each of these benefits. For example, the pay-as-you-go cloud services model can deliver cost savings, but agencies need new processes in […]

Amid a rising tide of ransomware attacks against governments and schools nationwide accelerated by the COVID-19 pandemic, tech pros are prioritizing investments in core technologies to manage risk, including security and compliance, network infrastructure, and cloud computing. But implementation is hampered by dwindling resources and access to personnel training, according to a new survey by SolarWinds. The […]

The collective efforts of the past year to assist with vaccine distribution, expansion of last-mile delivery services, and a boom in digital software are just glimpses of the technologies that will soon enable smart cities around the world. One estimate predicted that upwards of $124 billion would be spent worldwide on smart city initiatives in […]

Many a political leader or IT director will stipulate that government needs to make citizen-facing computer systems more like Amazon – fast, friendly, efficient, and unfailing. But more often than not this seems to be a bridge too far, as some of the most visible citizen-facing government applications have performed woefully. While the pandemic exposed […]

As we predicted two months ago, the U.S. Department of Homeland Security (DHS) last week postponed the October 2021 deadline for Americans to have REAL ID compliant driver’s licenses or identity cards to fly or enter many Federal facilities. Several states – and especially California – were quite nervous about their departments of motor vehicles […]

Federal support for some flavor of broadband service expansion to underserved areas of the United States is an idea whose time has come into fuller flower after many years of being an issue mostly in the wheelhouses of local planning boards, telecom company lobbying shops, and communications policy wonks. It’s another example of a big […]

Before the pandemic, 16.9 million kids fell into what was dubbed the “homework gap.” Essentially, these students had access to the internet and the educational resources it affords while in class but not when at home. Many were forced to use Wi-Fi at fast-food restaurants or rely on the library to do their schoolwork. In […]

The COVID-19 pandemic has spawned historic levels of fraud in state government unemployment insurance (UI) programs – enabled through combined failures of policy, procedure, management, leadership, and technology. The pandemic fraud-wave has resulted in perhaps the greatest financial debacle in state governance history – wasting as much as $30 billion in California alone. Nationwide on […]

It had to be good news for IT-challenged states when President Biden last week signed the $1.9 trillion COVID stimulus bill that includes a somewhat surprising $2 billion funding award to the Department of Labor (DoL) to help with state unemployment insurance (UI) program improvement. The plan’s UI package was first reported by MeriTalk on […]