IT service management teams in state and local government agencies are experiencing increased demands in rapidly changing environments that are growing more complex. MeriTalk recently sat down with Andrew Graf, chief product officer at TeamDynamix, to discuss the trends that have the greatest potential to overcome these IT service management challenges in 2024.

Kansas Gov. Laura Kelly has chosen John Godfrey as the state’s new chief information security officer (CISO). In his new role, Godfrey will lead the Kansas Information Security Office (KISO) in developing and implementing information security and cybersecurity strategies. 

FCC

The Federal Communications Commission (FCC) said today it issued a declaratory ruling that bans the use of voice cloning technologies made possible by artificial intelligence in the case of unwanted robocalls to consumers.

In line with the Biden administration’s recent executive order on AI, the Department of Transportation (DoT) has launched a new opportunity for small businesses to leverage advancements in AI to improve transportation.

Arizona State University (ASU) announced a new partnership with OpenAI – the AI research and deployment company behind ChatGPT – that will enable faculty and staff to explore the potential of generative AI to enhance teaching, learning, and discovery, while also ensuring increased levels of privacy and security.

smart cities

Bloomberg Philanthropies has recognized five new cities in the United States for establishing exceptional data capabilities to inform policy decisions, allocate funding, improve services, evaluate program effectiveness, and engage residents.

Anne Arundel County, Md., will use grant funding to distribute 7,000 Chromebook devices to eligible county residents in an effort to close the digital divide. Funding for the program comes from the state’s Connected Devices Program under the State Department of Housing and Community Development.

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