After years of wishing for an “Amazon-like” experience for citizens dealing with government services, the hard-won lessons of the coronavirus pandemic are spurring state and local governments toward necessary improvements in digital service delivery to get closer to that goal.

As part of the state’s ongoing efforts to curb the spread of the coronavirus, Vermont residents can now pilot a new online system for ordering and delivering rapid COVID-19 tests.

The Senate on Jan. 11 voted to approve the nomination of Alan Davidson as Assistant Secretary of Commerce for Communications and Information, and head of the agency’s National Telecommunications and Information Administration (NTIA).

Digital vaccine credentials and exposure notification apps can be used to safely reopen social and economic activities and allow for more rapid and broader contact tracing. However, an official from the Government Accountability Office (GAO) said the improper implementation of both technologies sparked concerns about privacy, effectiveness, interoperability, and equity that may limit their use and potential public health benefits.

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Maryland’s COVID-19 vaccine call center, created in February of this year, has now helped scheduled more than 460,000 vaccination appointments and made more than 11 million outreach calls to Marylanders.

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