As state and local governments kick off digital transformation initiatives, many find their existing IT Service Management (ITSM) tool presents a stumbling block. Fortunately, more modern, codeless ITSM platforms provide the necessary capabilities for success – combining Project Portfolio Management (PPM), Enterprise Service Management (ESM) as well as integration and automation (iPaaS) in one platform.

ChatGPT, the chatbot technology launched by OpenAI late last year to much fanfare for its ability to create highly realistic narratives, may also end up delivering advantages to hackers who need to upgrade their phishing email pitches, according to new research released by BlackBerry.

The Cleveland City Council voted at a recent meeting to approve $4 million in spending to “revamp, expand, reconstruct” the city’s 311 service to manage citizen requests for non-emergency services.

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A bipartisan group of senators – Sens. Ben Ray Lujan, D-N.M.; John Thune, R-S.D.; Amy Klobuchar, D-Minn.; and Deb Fischer, R-Neb. – have reintroduced the Rural Internet Improvement Act. The legislation would “streamline and bolster U.S. Department of Agriculture (USDA) Rural Development broadband programs and ensure that their funding is being targeted to rural areas that need it the most,” according to the bill’s cosponsors.

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