Amid the COVID-19 pandemic, New York City’s 311 call center has answered a record-setting 23.5 million calls in 2020. Mayor Bill de Blasio’s office said the call count, which is the highest in the center’s 18-year history, was due to the unprecedented need for essential services and information.

Following the state releasing its final biennial budget, North Carolina Community College System (NCCCS) announced funding wins for the state’s community colleges, and noted that the $1.46 billion  investment in the community college system is the largest received over the past decade.

Cybersecurity

A new survey released by MeriTalk and Splunk finds that public sector IT decision makers are increasingly planning around zero trust security concepts, with that thinking driven by current and future requirements for telework capabilities, among other security management needs. However, agencies face challenges in migrating to zero trust, including the need to invest in foundational technologies, according to findings from the survey of 150 Federal IT decision makers and 150 state, local, and higher education (SLED) IT decisionmakers on their agencies’ efforts around zero trust.

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