A recent market study from TeamDynamix found that 78 percent of organizations surveyed listed resource constraints as one of their top challenges. If you’re familiar with ITSM (IT service management), it’s no surprise that many organizations find self-service and Knowledge-Centered Service (KCS®) to be effective strategies to mitigate this challenge. And while both self-service and KCS are sound tools for ITSM, there are other strategies you should consider adding to build out a true 360 platform.
State and local government agencies in the U.S. have prioritized IT modernization. For Texas, prioritizing modernization efforts not only enables the workforce to keep up with changing user needs but also responds to the growing need for increased speed to mission delivery, state officials said.
The Broward County Public School (BCPS) District is in the process of notifying about 50,000 people that a ransomware attack earlier this year resulted in unauthorized access to some district systems that may have potentially included the sensitive information of some faculty staff and students.
The Washington State Department of Health (DoH) has launched WA Verify, the state’s new Digital COVID-19 Vaccine Record system to help residents prove vaccination status when required.
The Senate Commerce, Science, and Transportation Committee approved by voice vote on December 1 the nomination of Jessica Rosenworcel to another term on the Federal Communications Commission (FCC), where she is now chairwoman after being named to head the agency by President Biden in late October.
The U.S. Army’s 18th Airborne Corps has partnered with several universities to collaborate on education and research as a part of its strategy to become the first “AI-ready corps,” the Army announced.
Digital vaccine credentials and exposure notification apps can be used to safely reopen social and economic activities and allow for more rapid and broader contact tracing. However, an official from the Government Accountability Office (GAO) said the improper implementation of both technologies sparked concerns about privacy, effectiveness, interoperability, and equity that may limit their use and potential public health benefits.
An increasingly digitalized global economy requires ever-more digitally skilled workforces for nations to remain productive. Unfortunately, according to a recent report, the U.S. workforce is becoming less digitally savvy than other countries.
New Jersey Gov. Phil Murphy announced that the state will release a total of $400 million in capital facilities grant funding in a joint solicitation of four revolving bond programs to support New Jersey’s higher education system and students.
In a move to simplify the already stressful process of applying to colleges, Illinois Gov. JB Pritzker and the Illinois Board of Higher Education (IBHE) have added all of the state’s public universities onto the Common App platform.
