California los angeles LA

In the past two years, state and local government (SLG) leaders have improved their means to produce meaningful data analytics, but they still find themselves struggling to accomplish this as the amount of data collected increases at an exponential rate, according to a new report from MeriTalk.

A recent market study from TeamDynamix found that 78 percent of organizations surveyed listed resource constraints as one of their top challenges. If you’re familiar with ITSM (IT service management), it’s no surprise that many organizations find self-service and Knowledge-Centered Service (KCS®) to be effective strategies to mitigate this challenge. And while both self-service and KCS are sound tools for ITSM, there are other strategies you should consider adding to build out a true 360 platform.

State and local government agencies in the U.S. have prioritized IT modernization. For Texas, prioritizing modernization efforts not only enables the workforce to keep up with changing user needs but also responds to the growing need for increased speed to mission delivery, state officials said.

cyberattack, privacy

The Broward County Public School (BCPS) District is in the process of notifying about 50,000 people that a ransomware attack earlier this year resulted in unauthorized access to some district systems that may have potentially included the sensitive information of some faculty staff and students.

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