As state and local governments kick off digital transformation initiatives, many find their existing IT Service Management (ITSM) tool presents a stumbling block. Fortunately, more modern, codeless ITSM platforms provide the necessary capabilities for success – combining Project Portfolio Management (PPM), Enterprise Service Management (ESM) as well as integration and automation (iPaaS) in one platform.

ChatGPT, the chatbot technology launched by OpenAI late last year to much fanfare for its ability to create highly realistic narratives, may also end up delivering advantages to hackers who need to upgrade their phishing email pitches, according to new research released by BlackBerry.

The Ohio State University (OSU) will use $3 million in state funding to design curriculum for Ohio’s Broadband and 5G Sector Partnership to help develop a skilled broadband workforce, according to a press release from Ohio Gov. Mike DeWine.

Florida Governor Ron DeSantis’ newly proposed budget recommendations include a significant investment in cybersecurity and IT infrastructure statewide.

The Cleveland City Council voted at a recent meeting to approve $4 million in spending to “revamp, expand, reconstruct” the city’s 311 service to manage citizen requests for non-emergency services.

The Indiana Department of Education (IDOE) has deployed the first round of enhancements to its new Indiana Graduates Prepared to Succeed Dashboard (Indiana GPS).

Twelve minority-serving colleges and universities will receive $33.5 million in Federal Internet for All grants as part of the National Telecommunications and Information Administration’s (NTIA) Connecting Minority Communities Pilot Program (CMC).

To help improve health outcomes, the Michigan Department of Health and Human Services (MDHHS) is turning to a private sector partner to release an app for Medicaid-eligible families in need of pregnancy and post-partum support.

A bipartisan group of senators – Sens. Ben Ray Lujan, D-N.M.; John Thune, R-S.D.; Amy Klobuchar, D-Minn.; and Deb Fischer, R-Neb. – have reintroduced the Rural Internet Improvement Act. The legislation would “streamline and bolster U.S. Department of Agriculture (USDA) Rural Development broadband programs and ensure that their funding is being targeted to rural areas that need it the most,” according to the bill’s cosponsors.

Massachusetts has launched a new one-stop portal that all municipalities in the commonwealth can use to apply for multiple grant programs simultaneously.