One of the many advantages of using a platform like TeamDynamix  for service management is that it’s highly versatile. TeamDynamix integrates easily with other software, and users can build customized workflows and processes without needing any programming knowledge. In an age of digital transformation – this is especially important. As public sector organizations look to modernize […]

For organizations to succeed in getting started with automation efforts, experts recommend they focus on the “pain points” of the process, and use those successes to build momentum for automation.

Public sector IT leaders are developing what experts call an “automation-first mentality” and turning to automation to improve customer satisfaction and reduce the amount of time IT shops spend on repetitive manual tasks.

Williamson County, Texas, faced with a massive increase in its data storage needs tied to law enforcement needs, has been putting in place creative and cost-effective solutions to improve its digital evidence management system.

As state and local governments continue to modernize, many are making the switch to codeless service management platforms that can integrate with automation tools like iPaaS. Not only do these types of tools offer great flexibility, but they also often have a lower total cost of ownership. Here are two stories from local governments who recently made the switch.

The use of automated decision-making systems by the District of Columbia (D.C.) government is having widespread impact on the accuracy, fairness, and equity of decisions that affect District residents, according to a report released on Nov. 1 by a prominent privacy advocacy group.

IT leaders struggle to find enough resources to meet demand, meanwhile, highly qualified technicians are spending 2-3 months a year on manual tasks that can be automated.  Anyone working the helpdesk in IT can tell you they spend a lot of time handling requests for things like password resets, name changes, onboarding, and other common IT ticket requests.

Pure Storage’s cloud-based As-a-Service solutions offer a number of benefits, but for Chapman University – a private liberal arts university in Southern California – it offered a huge increase in performance automation possibilities.

The New York City Department of Consumer and Worker Protection (DCWP) has proposed regulations to control the use of automated employment decision tools.

Automation tools are helping state chief information officers (CIOs) drive more efficiency in government operations and advance citizen service delivery, according to state and local government experts.