With a desire to improve cross-agency communication and streamline IT service delivery, Ohio turned to ServiceNow for an enterprise IT service management tool.

Ahead of its annual conference Oct. 1-4 in Austin, Texas, the National Association of State Chief Information Officers, along with the National Association of State Procurement Officials, released a road map advocating for state IT procurement reform.

Systems integration and exploring new functionality are two major technological challenges for states pursuing their own health care initiatives, according to Jim Hardy, Deloitte Consulting’s Medicaid advisory services lead.

A bill proposed in the Florida legislature would take away the authority of the Agency for State Technology to oversee statewide IT projects, which could ultimately drive up costs, according to Eric Larson, chief technology officer at AST.

The Government Accountability Office this month released a report indicating that the Department of Veterans Affairs had made limited progress to improve its health care since being added to the high-risk list in 2015. This limited progress led GAO to keep the VA health care system on the 2017 list for concerns over timeliness, quality, and safety of veterans’ health care.

Oakland’s Rent Adjustment Program released a new Web app that streamlined the rental complaint process. The RAP website provides residents with information regarding rent increase laws, their rights as tenants, and the eviction process.

In 2014, New York City Mayor Bill de Blasio launched Vision Zero to end traffic-related fatalities in the city. Three years into the initiative, the mayor’s office released a new report touting how data analytics has helped drop traffic accidents and fatalities to record lows.

The state of Utah is bracing for a surge in connected vehicles and the advent of autonomous vehicles, as well as the plethora of cybersecurity challenges these cars present.

Ten counties in Texas have purchased new voting systems since mid-December, showing preference for centralized applications and user-friendly software that make poll workers’ jobs easier.

Los Angeles Controller Ron Galperin is giving city residents insight into parking ticket metrics via an open data portal dubbed Street Talk: Parking Tickets in LA.