Many a political leader or IT director will stipulate that government needs to make citizen-facing computer systems more like Amazon – fast, friendly, efficient, and unfailing. But more often than not this seems to be a bridge too far, as some of the most visible citizen-facing government applications have performed woefully. While the pandemic exposed […]

As we predicted two months ago, the U.S. Department of Homeland Security (DHS) last week postponed the October 2021 deadline for Americans to have REAL ID compliant driver’s licenses or identity cards to fly or enter many Federal facilities. Several states – and especially California – were quite nervous about their departments of motor vehicles […]

Federal support for some flavor of broadband service expansion to underserved areas of the United States is an idea whose time has come into fuller flower after many years of being an issue mostly in the wheelhouses of local planning boards, telecom company lobbying shops, and communications policy wonks. It’s another example of a big […]

It’s hard to refocus on “normal” just as we seem to be finally getting a handle on the COVID pandemic with new vaccinations reaching millions every day across America. But a big regulatory deadline is coming up in October for many individual Americans, and meeting it is going to depend on already over-stressed state IT […]

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