Modernizing state and local government (SLG) systems has become critical to delivering a better quality of service to constituents. Many IT leaders and decision-makers agree that modernization efforts have changed citizen experiences for the better – including improving customer service and support, increasing awareness of available services and availability of digital services, and improving website usability and navigation.

In the past two years, state and local government (SLG) leaders have improved their means to produce meaningful data analytics, but they still find themselves struggling to accomplish this as the amount of data collected increases at an exponential rate, according to a new report from MeriTalk.