The North Dakota Parks and Recreation Department is partnering with Tyler Technologies to modernize the park reservation system. In a press release, state leaders and Tyler Technologies said the partnership is aimed at “enhancing customer service and streamlining digital services for its visitors.”

Colorado State University (CSU) announced that the school will decommission its RAMmobile mobile app at the end of this month.

Ahead of this year’s Juneteenth holiday on June 19, New York City Mayor Eric Adams announced the creation of an interactive audio tour that explores the city’s abolitionist history.

New York State has rolled out Contracts by the Numbers, a new web page from the Office of the State Comptroller that features a dashboard with expanded procurement search tools provided in Open Book New York. 

New York has launched a new online screening tool that will help working families access child care throughout the state, Gov. Kathy Hochul recently announced.

Baltimore Mayor Brandon Scott announced he is allocating $3.2 million of American Rescue Plan Act (ARPA) funds from the Mayor’s Office of Recovery Programs (MORP) towards modernizing government services and improving service performance and equity.

As government agencies shift away from their remote-only work environment brought upon by the pandemic, state and local leaders discover the benefits of more flexible work schedules or locations led by service delivery.

State and local governments are on the front lines of delivering services and restoring trust in government. Data from a new survey report by Deloitte provides insight into driving perceptions of trust in state and local government functions.

Illinois Governor JB Pritzker signed Senate Bill 2459 (SB 2459) into law, allowing electronic signatures at the Department of Transportation (DOT), the Illinois State Toll Highway Authority (ISTHA), and the Capital Development Board (CDB).

The New Orleans Parish Communications District (OPCD) partnered with Citibot to launch an artificial intelligence (AI) powered 311 chatbot – dubbed “Jazz” – to streamline information sharing and improve customer service, the City of New Orleans said on June 15.