The New Mexico Taxation and Revenue Department is asking state lawmakers to approve a $140.6 million budget request that includes $9.5 million of funding aimed at improving security and customer service for taxpayers and local governments.

The city of Los Angeles is partnering with Clariti and Unisys to overhaul the Los Angeles Department of Building and Safety’s (LADBS) permitting system and implement a new solution.

The Internal Revenue Service (IRS) announced that its Direct File tool will be available in 12 additional states for the 2025 tax season, making the free e-filing service available in a total of 24 states.

Louisiana State Treasurer John Fleming announced that the state is now accepting cryptocurrency as a valid form of payment. This move allows the integration of digital currency into Louisiana’s public operations.

Four state and local government (SLG) agencies have partnered with the General Services Administration (GSA) to start sending customized text messages for application deadlines, interview reminders, fraud reduction, and other critical service updates to people who opt in as well as their own agency staff.

Federal CIO Clare Martorana said today that good customer experience (CX) in government starts with “meeting people where they are,” and doing so equitably in order to build back trust in government.

Customer experience has been front of mind for local governments that leverage technology to build workflows that can make governments more efficient, and Florida’s Miami-Dade County has been redesigning processes with the customers in mind by advancing projects through difficult circumstances.