Customer service and the user experience includes internal clients. From managing requests to improving information flow, departments outside of the technology organization struggle with keeping track of an increasing avalanche of email inquiries, work orders, status reports, and data updates.
For organizations to succeed in getting started with automation efforts, experts recommend they focus on the “pain points” of the process, and use those successes to build momentum for automation.
Read how local governments use Enterprise Service Management (ESM) and iPaaS to improve service delivery for citizens and streamline processes like onboarding and offboarding for employees.
In today’s tight job market, filling open technology positions can be an enormous challenge. This is especially true for state and local governments, which compete with the private sector to hire the best and brightest minds. Meanwhile, government tech teams are stretched thin as they support operational needs and take on increasing numbers of new project requests.
Public sector IT leaders are developing what experts call an “automation-first mentality” and turning to automation to improve customer satisfaction and reduce the amount of time IT shops spend on repetitive manual tasks.
By Andrew Graf, Chief Product Strategist, TeamDynamix Building and maintaining an organizational knowledge base (KB) can be an extensive undertaking. Taking the time to thoughtfully do so, however, can yield powerful benefits for years to come, especially for public sector organizations. Employees will benefit from more efficient processes, thus freeing up time to focus on […]
By Andrew Graf, Chief Product Strategist, TeamDynamix Public sector organizations are challenged by lack of IT resources – particularly in light of the rapid increase in tech spend. This onslaught of new technology needs to be implemented and supported but this is increasingly a challenge. The outcome is increased project delays and reduced satisfaction in […]
By Andrew Graf, Chief Product Strategist, TeamDynamix You wouldn’t draft a 10-page essay using your smartphone. Finding the right tool for the job is extremely important, no matter what that job may be. Once a project has been accepted through an established project intake process – the next step is to assess which methodology will […]
By Andrew Graf, Chief Product Strategist, TeamDynamix IT shops in the public sector often find themselves spinning their proverbial wheels when it comes to advancing their most strategic and important priorities. Resources are extremely tight, requests regularly exceed these limits, and leaders seldom have the luxury of dedicating specific resources full time to critical modernization […]