Modernizing IT Service Management in the Public Sector
Modernizing ITSM in the Public Sector

State and local governments are looking to modernize their legacy systems and kick off digital transformation strategies, but their existing IT Service Management (ITSM) tools can’t support these initiatives. As a result, public sector organizations are investing in new, codeless ITSM platforms that include Project Portfolio Management, Enterprise Service Management capabilities, and integration and automation – all on a single platform.

Explore the digital transformation process of six public sector IT leaders and learn how they were able to eliminate toil on employees, streamline IT service for residents, reduce call and email volume to service desks, and improve workflow for public sector organizations.


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