Driving resident adoption of digital government
Driving Digital Adoption of Government Services

Modern digital government solutions elevate the customer experience, but simply implementing one — no matter how elegant — won’t yield the meaningful channel shift most agencies hope to see.

This guide deep dives into:

  • What tech adoption looks like for residents
  • The key players that drive a channel shift
  • Six key concepts that are important to driving channel shift to digital
  • The four maturity stages of adoption strategy and practical execution at every stage

Download this how-to guide to learn best practices and practical advice to help your organization shift residents to digital — and keep them coming back.


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