The City of Boston has a new interim chief information officer (CIO), after Boston Mayor Michelle Wu named Alex Lawrence – who had previously been Chief of Staff for the city’s Department of Innovation and Technology – to the post beginning Nov. 29, Lawrence announced on Twitter.

To help close the broadband digital divide, the Federal Communications Commission (FCC) has proposed an enhanced competition incentive program to encourage licensees to offer opportunities for small carriers and Tribal Nations to obtain spectrum via lease, partition, or disaggregation.

The University of Southern Mississippi (USM) is using a grant from the Governor’s Emergency Education Response (GEER) fund program to make Learning Blade software available to all middle schools statewide free of charge.

Maryland Gov. Larry Hogan announced that the state has appointed its first chief privacy officer and its first chief data officer.

If you have experience in IT, you know that minor issues and anomalies in IT services can easily become a huge bottleneck for technicians. Without the right IT service desk technology, manual processing can bog down your resources and cause unnecessary waits for those needing help. As a result, end-user satisfaction will start to fall as people suffer through long hold queues and waste valuable work hours trying to resolve issues instead of focusing on their own projects. In this article, we will discuss three challenges faced by the IT service desk and how you can overcome them.

The National Science Teaching Association (NSTA) has launched a new line of professional development courses – Professional Learning Units (PLUs) – to help K-12 educators enhance their teaching practice.

Washington School Information Processing Cooperative (WSIPC), a non-profit public agency located in the state of Washington, has selected a new unified technology platform that will help educators – from the district office to the classroom – engage every family with school communications and communications-based services.

The cybersecurity threats that have prompted wide-scale action to improve security across the Federal government are posing equal dangers to state and local governments, and officials said at FCW’s CDM Summit virtual event on November 4 that the same solutions being put into place by the Feds also are scalable and adaptable by state and local governments.

The First Responder Network Authority announced that FirstNet has now been adopted by more than 18,500 public safety agencies and organizations nationwide, which accounts for more than 2.8 million connections.

New York City Mayor Bill de Blasio announced that New York City would spend the next three years building publicly-owned broadband infrastructure serving 1.6 million residents while partnering on immediate-term affordable internet connectivity for more than 250,000 residents.