IT Service Management (ITSM) platforms can be limited and labor-intensive. As a result, public sector IT leaders are looking to move to a broader, more all-encompassing approach. One solution? Enterprise Service Management (ESM)

ESM has allowed entire organizations to work from one unified and connected platform, helping staff access the tools they need easier and faster. But there’s one issue: ITSM platforms are too code heavy to easily deploy ESM without needing more technical resources. Therefore, many IT leaders are shifting toward no-code ITSM/ESM deployments.

This webinar covers key findings from a recent survey on Enterprise Service Management and discusses how agencies can make ESM a reality.

View this webinar to explore:

  • Key drivers for ESM deployment
  • Top challenges for IT leaders rolling out ESM
  • How to gain operational buy-in from departmental leaders
  • Best practices to plan for ESM deployment
  • How to leverage enterprise integration with ESM workflows


Digital Experience
Tuesday, August 8, 2023
1:30 – 2:30 p.m. EDT


Kaliegh Belda
Associate Vice President, Pre-Sales
Senior Advisor, Government Programs, Former MA & CA CIO, NASCIO President
Andrew Graf
Chief Product Officer


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