State and local government organizations have made significant investments in technology modernization over the past few years, seeking improved operational efficiency and better access to services for residents. Yet government lags behind industry in customer adoption of digital services, with more than a quarter of consumers reporting user experience as one of the major impediments. It’s time for Government Customer Experience 2.0.

Join MeriTalk and PayIt for a timely webinar exploring the findings of the 2024 Digital Government Adoption Index. Speakers will focus on how state and local governments are navigating the shift to the next generation of digital service delivery and a modern digital user experience that is seamless, intuitive, and trusted by end users and agency staff alike.


Digital Experience


Kelly Davis-Felner
Chief Marketing Officer
Jonathan Feldman
Chief Information Officer
Wake County, North Carolina
Denis Goulet
Commissioner, Department of Information Technology, Chief Information Officer
State of New Hampshire

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