TeamDynamix

Digital transformation is revolutionizing how the public sector operates and delivers value to employees and citizens. By integrating digital technologies into all aspects of operations, state and local governments are changing the game. As business needs evolve, the role of Enterprise Service Management (ESM) is becoming increasingly important in supporting this digital transformation. With ESM […]

Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in the most efficient manner possible. Not only does this help with resource drain but streamlined processes and communication help keep everything running smoothly and projects on track for success. What […]

In an organization, IT is rarely the only group that offers services – whether to employees, customers or citizens – and state and local governments are no different. But not every group has an organized system for service requests – that’s where Enterprise Service Management (ESM) comes in. In most cases, groups or departments outside […]

state and local government

City governments aren’t typically known for their speed of service – but that’s changing. There’s a growing interest amongst the public sector in IT self-service and the benefits it can provide, especially as more and more state and local governments invest in modernizing their service management and delivery. In IT, self-service is transforming the way organizations […]

Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes and technology. Business Systems Manager Dusty Borchardt said Oklahoma City has a top-notch IT team and well-defined processes, but the city government lacked an IT Service Management (ITSM) platform that would […]

As state and local governments kick off digital transformation initiatives, many find their existing IT Service Management (ITSM) tool presents a stumbling block. Fortunately, more modern, codeless ITSM platforms provide the necessary capabilities for success – combining Project Portfolio Management (PPM), Enterprise Service Management (ESM) as well as integration and automation (iPaaS) in one platform. […]

automation

Public sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets, and fragmented processes can make it difficult for these organizations to provide the quality of service that is expected of them – especially in a digital age where many residents […]

State and local governments want to embrace cloud services for the cost savings, flexibility, scalability, security, and improved customer experiences that they can bring. But the cloud brings challenges that are directly related to each of these benefits. For example, the pay-as-you-go cloud services model can deliver cost savings, but agencies need new processes in […]

Amid a rising tide of ransomware attacks against governments and schools nationwide accelerated by the COVID-19 pandemic, tech pros are prioritizing investments in core technologies to manage risk, including security and compliance, network infrastructure, and cloud computing. But implementation is hampered by dwindling resources and access to personnel training, according to a new survey by SolarWinds. The […]

The collective efforts of the past year to assist with vaccine distribution, expansion of last-mile delivery services, and a boom in digital software are just glimpses of the technologies that will soon enable smart cities around the world. One estimate predicted that upwards of $124 billion would be spent worldwide on smart city initiatives in […]

1 2 3 4