It’s no secret IT teams in the public sector are battling a variety of resource constraints due to accelerated digital transformation timelines, budget constraints and being understaffed. According to a survey from Gartner, there are a few barriers to deploying the types of emerging technology needed for digital transformation initiatives. These barriers include a lack of […]
One of the many advantages of using a platform like TeamDynamix for service management is that it’s highly versatile. TeamDynamix integrates easily with other software, and users can build customized workflows and processes without needing any programming knowledge. In an age of digital transformation – this is especially important. As public sector organizations look to modernize […]
For state and local governments looking to improve service and project delivery while battling limited resources and tight budgets, a one-platform approach to managing services and projects could be the answer. Here’s why – by using a single platform for IT Service Management (ITSM) and Project Portfolio Management (PPM) you can better understand your resource capacity and […]
Digital transformation is revolutionizing how the public sector operates and delivers value to employees and citizens. By integrating digital technologies into all aspects of operations, state and local governments are changing the game. As business needs evolve, the role of Enterprise Service Management (ESM) is becoming increasingly important in supporting this digital transformation. With ESM […]
Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in the most efficient manner possible. Not only does this help with resource drain but streamlined processes and communication help keep everything running smoothly and projects on track for success. What […]
In an organization, IT is rarely the only group that offers services – whether to employees, customers or citizens – and state and local governments are no different. But not every group has an organized system for service requests – that’s where Enterprise Service Management (ESM) comes in. In most cases, groups or departments outside […]
City governments aren’t typically known for their speed of service – but that’s changing. There’s a growing interest amongst the public sector in IT self-service and the benefits it can provide, especially as more and more state and local governments invest in modernizing their service management and delivery. In IT, self-service is transforming the way organizations […]
Effectively managing the technology needs of more than 5,000 city employees, including employees that utilize technology in the field, requires the right combination of people, processes and technology. Business Systems Manager Dusty Borchardt said Oklahoma City has a top-notch IT team and well-defined processes, but the city government lacked an IT Service Management (ITSM) platform that would […]
As state and local governments kick off digital transformation initiatives, many find their existing IT Service Management (ITSM) tool presents a stumbling block. Fortunately, more modern, codeless ITSM platforms provide the necessary capabilities for success – combining Project Portfolio Management (PPM), Enterprise Service Management (ESM) as well as integration and automation (iPaaS) in one platform. […]
Public sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets, and fragmented processes can make it difficult for these organizations to provide the quality of service that is expected of them – especially in a digital age where many residents […]
Archives
- September 2024 (1)
- July 2024 (1)
- June 2024 (1)
- May 2024 (1)
- April 2024 (1)
- March 2024 (1)
- February 2024 (1)
- January 2024 (1)
- December 2023 (1)
- November 2023 (1)
- October 2023 (1)
- September 2023 (1)
- August 2023 (1)
- July 2023 (1)
- June 2023 (1)
- May 2023 (1)
- April 2023 (1)
- March 2023 (1)
- February 2023 (1)
- January 2023 (1)
- December 2021 (1)
- October 2021 (1)
- June 2021 (1)
- April 2021 (1)
- March 2021 (3)
- February 2021 (1)
- February 2020 (1)
- October 2019 (2)
- September 2019 (3)
- August 2019 (1)
- July 2019 (2)
- December 2018 (1)
- February 2018 (1)
- September 2017 (2)
- April 2016 (1)